Cancellation policy

Cancellation policy & cancellation form

Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

Right of withdrawal

You have the right to revoke this contract within 30 days without giving any reason.

The revocation period is 30 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (SALJOL GmbH, Frauenstraße 32, 82216 Maisach, Germany, Tel.: +49 (0) 8141 317 74 0, Fax: +49 (0) 8141 317 74 11, E-Mail: kundenservice@saljol.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us).We will reimburse you immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

We shall bear the costs of returning such goods which, due to their nature, can be returned to us normally by post. You shall bear the direct costs of returning such goods which, due to their nature, cannot be returned to us normally by post (forwarding goods), which are estimated at a maximum of approximately 80 euros for each such goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.

General notes

1) Please avoid damage and contamination of the goods. Please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging.
2) Articles made of textiles (e.g. armchairs) can only be returned from smoke-free and pet-free households. We reserve the right to refund the purchase price only proportionally to cover the cost of cleaning.
3) Please do not return the goods to us freight collect.
4) Please note that the aforementioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

If you want to revoke the contract, please fill out this form and send it back.

SALJOL GmbH
Frauenstraße 32
82216 Maisach
Germany
Fax: +49 (0) 8141 317 74 11
E-mail: kundenservice@saljol.de

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of the consumer(s)

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Address of consumer(s)

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Signature of consumer(s) (only in case of paper communication)

_________________________
Date

(*) Delete as applicable